Refund policy

Returns, Refunds & Consumer Guarantees

Australian Consumer Law
 Nothing in these Terms excludes your rights under the Australian Consumer Law.
 You are entitled to a remedy if goods are faulty, not as described, or not of acceptable quality.

Food & Perishable Items (No Refund Policy)
 Due to hygiene and safety regulations, we do not offer refunds, returns, or exchanges on food, edible, or perishable items where you have changed your mind.

However, this does not affect your rights under Australian Consumer Law if the product is faulty or unsafe.

General Returns
 For non-food items, change-of-mind returns may not be accepted.

If there is an issue with your order, please contact us within 24 hours of delivery. Depending on the situation, we may offer:

  • Replacement

  • Refund (full or partial)

  • Store credit

Return shipping costs are the responsibility of the customer unless the issue is due to our error.